Error 404: Page Not Found

If you are just setting up Optima Express, you may receive this error when viewing the IDX pages. Ensure you have completed the Modify Permalinks step in the Getting Started Guide.

In your WordPress Dashboard, navigate to Settings > Permalinks. Under Common Settings, select Day and name, followed by Save Changes.

Another possibility is that your Site Address and WordPress Address URL's do not match. Navigate to Settings > General, and ensure that both the Site Address and WordPress Address URL fields are the same. Optima Express uses these fields to generate IDX pages.

Error 101: A valid authentication key is required. Error 130: Account not activated, please contact the site administrator.

Optima Express will only register with one WordPress site at a time. If you are receiving this error then it may have been caused by re-installing the plugin or activating it on another site.

To correct this, login to your WordPress Dashboard and navigate to Optima Express > Register. Click save in order to register the plugin with your website again, and the IDX pages will display as normal.

Error 123: Unable to load content. Please visit the support guide, or contact customer support.

Error 123: Unable to load content. Please visit the support guide, or contact customer support.

1. Your theme may be preventing Optima Express from communicating with the necessary servers. Known themes that can cause this issue are the following:

a. Thesis
b. Canvas
c. Kaboodle Wootheme (only if SEO option is enabled)

2. You may have a plugin installed which is preventing Optima Express from communicating with the necessary servers. Known plugins that can cause this issue are the following:

a. FacePress
b. Simple Facebook Connect
c. Bits Resources Plugin

Instead of using these plugins, we recommend using the Social Sharing Toolkit for any social media links.