General pre-sales product FAQs. Applicable to all products.

What are your billing terms?

A non-refundable set up fee is charged when we first create your account. Your monthly billing will not begin until your IDX license has been approved. Monthly account fees are charged on the first business day of each month for the upcoming month. Your first monthly invoice includes a proration for any preceding partial month of service plus the upcoming monthly of service.

Your account can be cancelled at any time without cancellation fees. If you cancel, you'll continue to receive service through the end of the month for which you've already paid.

Do I have to contact my association when signing up for an account?

Associations operating MLS® Systems will require their members to obtain IDX licensing approval when they sign up for IDX service with an IDX vendor. Our automated IDX licensing system will send you any necessary licensing paperwork and/or instructions when you request an account. When completed, we will manage your licensing paperwork through your association's licensing approval process.

Can I use my account on more than one website?

A separate iHomefinder account is required for each website. For non-WordPress websites, Optima provides IDX pages which can be framed on more than one website using framesets (iframes). This requires approval from your MLS® System. We recommend using separate accounts which will provide unique branding on the IDX content for each site and a vastly better user experience.

Does the Email Alert subscription feature provide a drip campaign option?

Email Alerts automatically send emails with your personalized branding to your subscribers daily or at an interval your subscribers choose. It also provides reports on when your subscribers receive listings and what listings they view. This feature does not provide any additional campaign options.

Accounts plans with MarketBoost send 3 types of emails to subscribers for each "Market" you create using location and other criteria you choose. These emails include daily active and sold listings, weekly open home listings and monthly market stats and trends. Subscribers can be managed separately for each type of email within each of your Markets.

We make it very easy to export your subscribers to an Excel spreadsheet and import them into a full-featured contact management system or email drip campaign system. You can also segment your subscribers by search criteria in order to export your chosen segments for more targeted campaigns that can be managed in other systems.

Can I see what my site visitors are searching for?

We provide detailed reporting that shows what your leads have been searching for on your website. You can see this information for site visitors who has provided their information through any of our various lead capture features. Once a visitor's information has been provided, their search history since their first site visit is provided.