iHomefinder » Search Results » feed https://www.ihomefinder.com IDX Real Estate Solutions for Websites Thu, 21 Jun 2018 19:08:44 +0000 en-US hourly 1 Salina MLS https://www.ihomefinder.com/mls-coverage/salina-mls/ https://www.ihomefinder.com/mls-coverage/salina-mls/#comments Thu, 21 Jun 2018 18:04:10 +0000 https://www.ihomefinder.com/?page_id=44289 Continue reading ]]>
MLS Coverage

Salina MLS

Member Associations Covered by this MLS

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Cities & Towns Covered by this MLS

Salina MLS
Including, but not limited to, Salina area of Kansas.

IDX coverage questions? Please contact us for more info.

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Technical Support Manager https://www.ihomefinder.com/about-us/careers/technical-support-manager/ https://www.ihomefinder.com/about-us/careers/technical-support-manager/#comments Mon, 04 Jun 2018 22:37:53 +0000 https://www.ihomefinder.com/?page_id=44259

Do you enjoy being part of a dynamic, smart and collaborative team? Are you ready to learn and help our clients solve problems? Are you organized and customer-focused? If you answered yes, we invite you to take the first step towards leading our Support team!

iHomefinder, located in Berkeley CA, was established in 2001 and is a leading national provider of real estate search technology and websites. We are looking for people to join our team who have the enthusiasm and desire to work hard to achieve your goals. We are currently seeking a talented Support Manager to join the team. This is a great opportunity for a candidate with relevant support expertise, along with web technology and communications skills who wants to help shape the support team as we expand into new categories within the real estate market. This position offers an annual salary, a lucrative benefits package (including medical, dental, vision, 401k and paid time off) along with the security of working for a profitable company that’s been around for years.

The Job: Technical Support Manager

You’ll be responsible for helping clients configure and manage our hosted real estate website products. You'll also assist external web developers with the integration of our property search products into custom-designed real estate websites. You'll use your excellent verbal and written communications skills to understand customer issues and propose solutions to those issues in a professional manner. And, you'll provide technical training and assistance to partner firms who resell our products.

Please note: This position requires specific technical skills, and applicants will be required to take an exam covering HTML, CSS, JavaScript and other technical topics during the interview process.

What You’ll Do

  • Create the playbook of everything required for smooth building and fulfillment of every possible type of experience, then the processes for efficiently mitigating client issues when they arise
  • Manage, hire, and develop a best-in-class, customer-centric support team
  • Coach your team to ensure we meet and exceed service level agreements for our clients
  • Own, operate and optimize Support tools--this includes, rules, process automation knowledge base, and collecting/analyzing customer feedback
  • Juggle multiple support metrics (SLA, First Response, Time to Resolution, general reporting etc) to improve our service levels - > must be process oriented
  • Create proactive solutions to streamline common requests and to improve support processes
  • Resolve all client and partner escalations
  • Work with engineering to help troubleshoot escalated issues, bugs from customers and assist with prioritizing those that need attention
  • Systematically tag issues and create the framework by which issues are resolved with expediency
  • Work with our partners to ensure great customer service within agreed up SLA’s
  • Develop refund policies, and process documentation to optimize all aspects of the support and fulfillment division
  • Be an engaged internal advocate for our customers and offer customer insights to product and engineering
  • Develop team metrics to quantify the performance of fulfillment, customer support, and individual team contributors
  • Develop quantitative and qualitative methods of analyzing customer feedback and developing prioritized insights.
  • Create process to manage upgrade interactions with our direct sales team

What We Look For

  • Graduated from a top school or have relevant experience in similar support environments
  • 2+ years in support, operations, strategy
  • Highly analytical (SQL, vlookups, pivot tables a MAJOR plus)
  • Bonus - You have run a support team previously. 2+ years managing a customer service team or operations team
  • Strong experience with Service Cloud preferred
  • Able to collaborate effectively across Sales/Product/Engineering/Marketing teams and with all levels of management
  • Experience with process management; adhering to and innovating on existing processes to increase efficiency.
  • Compassion and deep commitment to helping customers find incredible experiences
  • Experience working in a high-transaction, low-price point SaaS support environment
  • Real estate experience is a plus!

Application Process

Tell us about yourself! We want your resume with a short cover letter written specifically for us. We look forward to hearing your story.

Please send to careers@ihomefinder.com

iHomefinder provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex/gender, national origin, age, disability, genetic information, citizenship, sexual orientation, gender identity and expression, military or veteran status, medical condition, ancestry, or national origin.

Applicants must be currently authorized to work in the United States on a full-time basis.

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Highlands Cashiers Board of Realtors https://www.ihomefinder.com/mls-coverage/highlands-cashiers-board-of-realtors/ https://www.ihomefinder.com/mls-coverage/highlands-cashiers-board-of-realtors/#comments Fri, 01 Jun 2018 17:02:49 +0000 https://www.ihomefinder.com/?page_id=44252 Continue reading ]]>
MLS Coverage

Highlands Cashiers Board of Realtors (Cashiers BOR)

Member Associations Covered by this MLS

 

Cities & Towns Covered by this MLS

Highlands Cashiers Board of Realtors
Including, but not limited to, Cashiers Area of Southwestern North Carolina.

IDX coverage questions? Please contact us for more info.

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Fairbanks MLS https://www.ihomefinder.com/mls-coverage/fairbanks-mls/ https://www.ihomefinder.com/mls-coverage/fairbanks-mls/#comments Fri, 01 Jun 2018 16:56:56 +0000 https://www.ihomefinder.com/?page_id=44248 Continue reading ]]>
MLS Coverage

Fairbanks MLS

Member Associations Covered by this MLS

 

Cities & Towns Covered by this MLS

Fairbanks MLS
Including, but not limited to, Fairbanks Area of Central Alaska.

IDX coverage questions? Please contact us for more info.

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Midland Board of REALTORS https://www.ihomefinder.com/mls-coverage/midland-board-of-realtors/ https://www.ihomefinder.com/mls-coverage/midland-board-of-realtors/#comments Fri, 01 Jun 2018 16:49:00 +0000 https://www.ihomefinder.com/?page_id=44243 Continue reading ]]>
MLS Coverage

Midland Board of REALTORS

Member Associations Covered by this MLS

 

Cities & Towns Covered by this MLS

Midland Board of REALTORS
Including, but not limited to, Midland Area of Central Michigan.

IDX coverage questions? Please contact us for more info.

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Northern Michigan MLS (Emmet Association) https://www.ihomefinder.com/mls-coverage/northern-michigan-mls-emmet-association/ https://www.ihomefinder.com/mls-coverage/northern-michigan-mls-emmet-association/#comments Mon, 14 May 2018 21:17:19 +0000 https://www.ihomefinder.com/?page_id=44180 Continue reading ]]>
MLS Coverage

Northern Michigan MLS (Emmet Association)

Member Associations Covered by this MLS

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Cities & Towns Covered by this MLS

Northern Michigan MLS (Emmet Association)
Including, but not limited to, Petoskey area of Northern Michigan.

IDX coverage questions? Please contact us for more info.

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Stillwater Board of REALTORS https://www.ihomefinder.com/mls-coverage/stillwater-board-of-realtors/ https://www.ihomefinder.com/mls-coverage/stillwater-board-of-realtors/#comments Thu, 03 May 2018 20:22:56 +0000 https://www.ihomefinder.com/?page_id=44158 Continue reading ]]>
MLS Coverage

Stillwater Board of REALTORS

Member Associations Covered by this MLS

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Cities & Towns Covered by this MLS

Stillwater Board of REALTORS
Including, but not limited to, Stillwater Area of Northern Oklahoma.

IDX coverage questions? Please contact us for more info.

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Dan River Region Association of Realtors https://www.ihomefinder.com/mls-coverage/dan-river-region-association-of-realtors/ https://www.ihomefinder.com/mls-coverage/dan-river-region-association-of-realtors/#comments Thu, 03 May 2018 20:16:42 +0000 https://www.ihomefinder.com/?page_id=44154 Continue reading ]]>
MLS Coverage

Dan River Region Association of Realtors

Member Associations Covered by this MLS

 

Cities & Towns Covered by this MLS

Dan River Region Association of Realtors
Including, but not limited to, Dan River area of Southwestern Virginia.

IDX coverage questions? Please contact us for more info.

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Walla Walla MLS https://www.ihomefinder.com/mls-coverage/walla-walla-mls/ https://www.ihomefinder.com/mls-coverage/walla-walla-mls/#comments Thu, 03 May 2018 20:11:44 +0000 https://www.ihomefinder.com/?page_id=44150 Continue reading ]]>
MLS Coverage

Walla Walla MLS

Member Associations Covered by this MLS

 

Cities & Towns Covered by this MLS

Walla Walla MLS
Including, but not limited to, Walla Walla Area of Southeast Washington.

IDX coverage questions? Please contact us for more info.

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Ashland Area Board of REALTORS® https://www.ihomefinder.com/mls-coverage/ashland-area-board-of-realtors/ https://www.ihomefinder.com/mls-coverage/ashland-area-board-of-realtors/#comments Mon, 23 Apr 2018 18:12:28 +0000 https://www.ihomefinder.com/?page_id=44087 Continue reading ]]>
MLS Coverage

Ashland Area Board of REALTORS®

Member Associations Covered by this MLS

 

Cities & Towns Covered by this MLS

Ashland Area Board of REALTORS®
Including, but not limited to, Ashland Area of Northeast Kentucky.

IDX coverage questions? Please contact us for more info.

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